Revolutionising Care Sector Operations: A Case Study of SaaS, Website Management, and Technical Leadership

Our software and technical leadership company partnered with a Midlands-based chain of privately owned care homes with the aim of redefining the quality of care within the sector. Over the years, we have collaborated closely with the client, delivering bespoke software as a service (SaaS) solutions, providing website management, and offering technical leadership to drive innovation and efficiency across their operations.

Bespoke SaaS Solution

Since 2016, we have been working hand in hand with the client to develop and refine a comprehensive enterprise-level SaaS platform. This powerful solution empowers the client to measure, manage, and refine their operations throughout their entire business.

Streamlining Recruitment and Beyond:

One of our earliest projects with the client focused on streamlining their recruitment process. The introduction of our "recruitment module" enabled the client to automate candidate management, from initial interest to the first day on the job. This module incorporates features such as interviewee questionnaires, DBS checks, competency assessments, and document gathering for compliance purposes. The implementation of this module significantly reduced staffing overheads and saved the client a substantial amount of annual expenditure.

Expanding Functionality and Delivering Returns:

Based on the success of our initial collaboration, the client entrusted us to tackle additional challenges within their operations. Through thorough consultation and collaboration, we identified their most pressing needs and developed additional modules within the SaaS platform. These modules encompass staff management, resident management, procurement, training, maintenance operative planning, social media planning, and more. Our continuous development and enhancement of the system have delivered solid returns on the client's investment, providing comprehensive solutions to their evolving requirements.

Enhanced Efficiency and Compliance:

The SaaS platform now serves as a central hub for managing every facet of the client's business. By leveraging the platform's capabilities, the client saves significant time and financial resources. Instant reporting and compliance verification, which previously took days or weeks, can now be accomplished effortlessly. Additionally, our adoption of DevOps principles, including continuous integration and continuous deployment (CI/CD), allows us to swiftly develop and trial new ideas. The agility of our approach enables us to deploy updates multiple times a day, facilitating quick adaptations to changing requirements. Notably, during the Covid-19 pandemic, we successfully rolled out a vaccine tracking system within two weeks.

Reliable and Resilient Architecture:

The SaaS platform is architected in alignment with AWS recommended practices, utilising the robust infrastructure of the AWS Cloud. As a result, the system has maintained remarkable uptime, experiencing no major downtime throughout its operational lifetime.

Website Management:

In addition to the SaaS platform, we also manage the client's portfolio of complex websites. These websites are intricately connected with the bespoke SaaS platform and various APIs, enabling seamless data exchange and integration. Our scalable architectural approach ensures that the websites can handle spikes in traffic and scale on demand, ensuring optimal performance and user experience.

Services Provided:

In this engagement, we provided the following services:


Designing, developing, and continuously enhancing the bespoke SaaS platform to streamline operations, enhance efficiency, and improve compliance within the care sector.

Website Management

Website Management: Overseeing and managing the client's portfolio of websites, ensuring seamless integration with the SaaS platform, and optimising performance to handle varying levels of traffic.

AWS Architecting:

Implementing and adhering to AWS best practices to ensure a resilient and highly available system architecture within the AWS Cloud.

Technical Leadership:

Providing expertise, guidance, and innovative solutions to drive technological advancements and foster a culture of continuous improvement.


Through our collaborative partnership, we have revolutionised the operations of our care sector client, leveraging bespoke SaaS solutions, website management, and technical leadership. By combining our expertise, cutting-edge technologies, and a scalable approach, we have empowered the client to deliver exceptional care, optimise resource utilisation, and stay at the forefront of innovation. We remain committed to providing ongoing support and driving positive change within the care sector.

Case Studies.



Edd from Carnedd has been working with our Digital team for about 7 years. In that time he’s provided us with so much great technical leadership, sound advice and consistently excellent mentoring to our Developers that he has become invaluable to the digital side of our business. He’s great to work with, and we consider Carnedd an extension of our team.

Rhodri Burridge, Creative Services Director

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